Terms and Conditions

*TERMS & CONDITIONS*

For BCA Furnished Apartments and the Apartments, Condominiums and Homes it manages.

Contents

1. DEFINITIONS
2. PAYMENT
3. GUEST CHECK-IN
4. IDENTITY VERIFICATION AND CRIMINAL BACKGROUND CHECKS
5. GOVERNMENT ISSUED PHOTO ID(S)
6. SELFIE WITH GOVERNMENT ISSUED PHOTO ID
7. CREDIT CARD AUTHORIZATION FOR INCIDENTALS
8. DAMAGE/SECURITY DEPOSIT
9. APARTMENT ASSIGNMENTS
10. CANCELLATION, RESCHEDULING, CHANGES & REFUNDS
11. CANCELLATION PROCESS
12. GOVERNMENT & TAX EXEMPT BOOKINGS
13. RECURRING BILLING FOR LONG-TERM GUESTS
14. RECURRING BILLING MODIFICATIONS FOR LONG-TERM GUESTS
15. RATES & AVAILABILITY
16. MINIMUM STAY
17. LENGTH OF STAY
18. BOOKING WINDOW
19. MAXIMUM OCCUPANCY
20. CHECK-IN/CHECK-OUT
21. EARLY CHECK-IN/LATE CHECK-OUT
22. LINENS & BED CARE
23. WEEKLY AND BI-WEEKLY STAYOVER CLEANING SERVICE
24. SMOKING IS PROHIBITED
25. PETS
26. PARKING
27. FIREPLACES
28. SEWER
29. POOL
30. FITNESS CENTER
31. BUSINESS CENTER
32. STORM POLICY/ROAD CONDITIONS/CLOSURES
33. TRAVEL INSURANCE
34. USE OF YOUR E-MAIL ADDRESS & PHONE NUMBER 
35. FALSIFIED RESERVATIONS
36. TERMINATION
37. WRITTEN EXCEPTIONS
38. NON-DISCRIMINATION
39. FORCE MAJEURE
40. DISPUTE RESOLUTION
41. ACKNOWLEDGMENT OF TERMS & CONDITIONS

This agreement governs short-term and extended-stay lodging arrangements made through Business-Class Accommodations, LLC, BCA Residential, BCA Furnished Apartments, BCA, the BCA online reservation system, Online Travel Agents or Travel Agents and provides for the following limitations:

1. DEFINITIONS

   "Home," "condo," "apartment," "studio," and "unit" refer to any and all housing units offered under this agreement.

   "Property" and "premises" refer to the entire property address including common areas.

    

2. PAYMENT

   If booking through an Online Travel Agent, please refer to the online Travel Agent payment policy.

   If booking directly with BCA, the first 7-nights (or $750) must be paid by credit card at the time of booking to confirm your reservation.  The next 2-weeks or the remainder of the stay, whichever is less, will be collected via credit card 1-3 days prior to arrival and every 2-weeks thereafter (if applicable).

    

3. GUEST CHECK-IN

   Guests MUST Check-in online using our Virtual Frontdesk at least 3-days PRIOR to arrival. Arrival Instructions and Property Access will not be provided unless Check-in is complete. A Guest Check-in MUST be completed for:

   • The person named on the reservation
   • The person named on the credit card that paid for the reservation
   • The person named on the credit card is on the Credit Card Authorization used for incidentals
   • The person named on the credit card is paying for the bi-weekly billing charges (for long-term guests)

    

4. IDENTITY VERIFICATION AND CRIMINAL BACKGROUND CHECKS

   BCA reserves the right to perform identity verification and criminal background checks on all guests prior to, during, or after a stay and may terminate a reservation for any reason in order to protect its property, staff, and guests.

    

5. GOVERNMENT ISSUED PHOTO ID(S)

    

   A copy of a Government-Issued ID is required to be uploaded through our GUEST CHECK-IN for:

   • The person named on the reservation
   • The person named on the credit card that paid for the reservation
   • The person named on the credit card that is on the Credit Card Authorization used for incidentals
   • The person named on the credit card is paying for the bi-weekly billing charges (for long-term guests)

    

6. "SELFIE" WITH GOVERNMENT-ISSUED PHOTO ID

   A "Selfie" photo of yourself while holding your Government-Issued ID is required to be uploaded through our GUEST CHECK-IN for:

   • The person named on the reservation
   • The person named on the credit card that paid for the reservation
   • The person named on the credit card that is on the Credit Card Authorization used for incidentals
   • The person named on the credit card is paying for the bi-weekly billing charges (for long-term guests)

    

7. CREDIT CARD AUTHORIZATION FOR INCIDENTALS

   A Credit Card Authorization is required to be provided through our GUEST CHECK-IN for incidentals for all reservations.

    

8. DAMAGE/SECURITY DEPOSIT

   Guests are responsible for all damages. A $300 Credit Card Authorization is required prior to check-in and will automatically be billed for incidentals or in the event damages occur unless other payment arrangements are made in advance. Pre-paid debit cards may not be provided for incidentals. Any damages will be charged to the credit card on file at full replacement cost plus installation. If damage is substantial and results in an apartment being taken out of service for repairs, additional charges may be incurred. See below for examples:

   • Permanent staining or soiling of towels, sheets, bed linens, mattresses, pillows, upholstery, walls, furniture, etc.
   • Replacement of missing or broken houseware items, including but not limited to glassware, cookware, cutlery, lighting, furniture, cleaning supplies, etc.
   • Excessive cleaning including carpets, if required, either during the stay or after departure
   • Any mess on the stove, in the oven, in the microwave, or on the cookware requiring extra cleaning, such as boiling over and scorching
   • Signs of pets in the home or around the property without prior approval and payment of required fees
   • Signs of damage from hair chemicals, colors, straighteners, nail polish, etc.
   • Damage to or misuse of the washer, dryer, or other appliances
   • Signs of residual smoke or debris from candles or incense
   • Exceeding the maximum occupancy at any time
   • Signs of a party or gathering
   • Rearranging or damage to furniture
   • Failing to vacate the property promptly at your scheduled check-out time without prior written approval and payment of any extension fees
    

   Guests will not be charged extra fees if the original terms of the lodging agreement have been met. This includes:

   • No damage is done to the home or its contents beyond normal wear and tear
   • All physical keys, if issued, are returned to the designated key box or specified location, and the home is left locked
   • All charges accrued during the stay are paid prior to departure
   • All debris, rubbish, and discards are placed in waste collection containers outside and soiled dishes are cleaned and/or placed in the dishwasher (if applicable)
   • The “Check-out Checklist” is completed

    

9. APARTMENT ASSIGNMENTS

   Specific apartment assignments within a room type cannot be guaranteed. Specific apartments are assigned 0-3 days prior to check-in and may change without notice due to unexpected closures which may occur resulting from circumstances beyond our control, such as damage repairs, maintenance or utility interruptions. We reserve the right to make like-kind apartment substitutions, modify or cancel your reservation and provide up to full refund of the amounts paid in advance as full satisfaction and maximum compensation.

    

10. CANCELLATION, RESCHEDULING, CHANGES & REFUNDS

    Change and Cancellation Policy (Excluding Non-refundable Rates):

    If booking through an Online Travel Agent, please refer to the Online Travel Agent's cancellation, rescheduling, change, and refund policies. BCA will not be able to cancel or modify your reservation.

    If booking directly with BCA or HomeAway:

    • If canceled greater than 7-days prior to arrival – A full refund
    • If canceled within 7-days of arrival – The first 7-days is non-refundable
    • "No-Show" – No refund, 100% of the entire stay is non-refundable
    • Changes require 7-days advance notice 

    Any modifications received less-than (24) hours in advance of departure will incur an additional cleaning service cost.
    
    There will be no refunds or compensation for: Acts of God, Mother Nature, acts of war or government agency declarations, terrorism, road maintenance, power outages, TV service outages, internet outages, water or sewer outages, or other interruptions beyond our control.

     

11. CANCELLATION PROCESS

    If booking through an Online Travel Agent, please contact the Online Travel Agent.  BCA will not be able to cancel your reservation.

    If booking directly with BCA, cancellation must be made in writing and confirmed as received by BCA. If you do not receive confirmation that your cancellation request was received by BCA, your cancellation request has not been received. NOTE: Unlike a hotel room, each furnished apartment or home is assigned for the entire length of stay and is unmarketable on short notice. Therefore, refunds due to early termination are not possible and we recommend that you purchase travel insurance separately.

     

12. GOVERNMENT & TAX-EXEMPT BOOKINGS

    Proof of tax-exempt status is required at the time of booking.

     

13. RECURRING BILLING FOR LONG-TERM GUESTS

    For guests staying beyond 28 nights, after paying the first 2-weeks in full at the time of booking, then upon check-in, our system automatically bills the credit card on file for the next 2-weeks and then every 2-weeks after.

     

14. RECURRING BILLING MODIFICATIONS FOR LONG-TERM GUESTS

    Long-term guests, with recurring billing, who require a change resulting in a shortened stay must notify management in writing at least 14-days prior to planned check-out to avoid being billed for the next 2-week period.

     

15. RATES & AVAILABILITY

    Rates and availability are subject to change without notice. Unexpected closures may occur resulting from repairs & maintenance, utility interruptions, inclement weather, or other factors beyond our control affecting the number of apartments available at any given time. We reserve the right to cancel or modify your reservation and offer full refund of the amounts paid in advance as maximum compensation.

     

16. MINIMUM STAY

    BCA reservations require a minimum length of stay which varies by unit type, location and rate/package type.

     

17. LENGTH OF STAY

    Length of stay varies with your pre-paid reservation dates. See confirmation documents and payment arrangements for details and to verify exact check-in and check-out dates.

     

18. BOOKING WINDOW

    Stays MUST be booked at least 1-day in advance of the arrival date. BCA is unable to accommodate same-day bookings.

     

19. MAXIMUM OCCUPANCY

    The standard number of guests for each unit is clearly outlined in the unit type and description. Rules and limits on additional guests vary by unit and may be arranged in advance for an additional fee. Gatherings exceeding the maximum occupancy are not permitted at any time without prior approval and may require payment of an additional fee.

     

20. CHECK-IN/CHECK-OUT
    • CHECK-IN TIME is after 4:00 P.M. ET on the Check-in Date shown on your confirmation.
    • CHECK-OUT is before 11:00 A.M. ET on the Check-out Date shown on your confirmation; the property must be vacated by this time so we may prepare for the next guest or additional charges will apply.

     

21. EARLY CHECK-IN/LATE CHECK-OUT

    Early check-in requires the reservation to start one day prior to your arrival date. Late check-out requires the reservation to extend one day after your planned departure and must be arranged and paid for in advance; no exceptions are possible.

     

22. LINENS & BED CARE

    We do not permit towels or linens to be taken from the apartments or homes. Missing or soiled linens will be charged to the guest at replacement cost.

     

23. WEEKLY AND BI-WEEKLY STAYOVER CLEANING SERVICE

    Weekly and Bi-Weekly Cleaning Service(s) are available between 9:00 am and 4:00 pm, Monday through Friday at additional cost. To pre-arrange Cleaning Services, please contact the BCA Management Office. The specific date(s) of your pre-arranged cleaning service(s) will be noted on your Welcome Letter upon arrival. Modifications to your cleaning service MUST be received at least 24-hours in advance of the scheduled service. Missed services can be rescheduled at additional cost.

    Stayover Cleaning Service(s) are complimentary, at the discretion of BCA and do not have a monetary value. BCA reserves the right to cancel, reschedule or terminate cleaning services for any reason.

     

     

24. SMOKING IS PROHIBITED

    All BCA properties are SMOKE-FREE environments both indoors and out; for the health of all our guests, please do not smoke in any interior spaces or anywhere on the premises. Additional Environmental Fees will apply if evidence or odor of smoke is detected. Tampering with smoke detectors is a crime and cause for immediate removal and cancellation of remaining stay without refund.

     

25. PETS

    Pets are permitted inside or on the property ONLY with prior approval and payment of all required pet fees. Individuals requiring Registered Service Animals (as defined under titles II & III of ADA code beginning March 15, 2011) must provide certification showing proof of registration as per state of Georgia Accommodation code Ga. Code Ann., § 30-4-2 in order to receive a waiver from pet fee requirements. Those requiring an “Emotional Support Animal” of any type must also provide a letter from a licensed medical professional showing “Proof of Medical Need” in order to receive an exemption from payment of pet fees, in compliance with HUD regulations and the Fair Housing Act (FHEO Notice FHEO-2013-01). All guests are responsible for any damages, even if animal is a Registered Service or Emotional Support Animal.

     

26. PARKING

    Paid Parking on-site is by permit only. Vehicles are to be parked in designated parking areas only and must display the BCA parking pass on dashboard while on premises. Any illegally parked cars are subject to fines and towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. Always observe the parking signs both behind and in front of the car. Parking on premises is strictly at your own risk. BCA accepts no responsibility for vehicle or its contents. Any vehicle which is improperly parked or in violation of terms of use will be towed at your expense. You agree that we are not liable for damages which may occur from towing or result from loss of use. You understand that we will not be held liable for any damage or theft that may occur while your vehicle(s) is parked on any part of the property. Parking on the street is permitted and at your own risk, however, pay close attention to the posted signs for conditions and restrictions.

     

27. FIREPLACES

    Fireplaces, if present, are not operational. DO NOT USE.

     

28. SEWER

    DO NOT FLUSH anything other than toilet paper. No “flushable wipes," diapers, feminine products, dental floss, "Q-Tips" or other debris should be flushed at any time. If it is found that any of these expressly forbidden items or other foreign objects are flushed, you will be charged for plumbing services, subsequent damage and repair costs, which may be substantial.

     

29. POOL

    If present, Residents and guests will adhere to the rules and regulations posted in the pool area. All Swimmers swim at their own risk. Owner is not responsible for accidents or injuries. For their safety, Residents should not swim alone. Pool hours are posted at the pool. No smoking, glass, pets, or alcoholic beverages are permitted in the pool area. Use paper or plastic containers only. Proper swimming attire is always required and a swimsuit "cover up" should be worn to and from the pool.  No running or rough activities are allowed in the pool area. Respect others by minimizing noise, covering pool furniture with a towel when using suntan oils, leaving pool furniture in pool areas, disposing of trash, and keeping pool gates closed. Resident(s) must accompany their guests. Resident(s) must notify Owner any time there is a problem or safety hazard at the pool. BCA makes no guarantee of pool availability which is seasonal, weather permitting and at the sole discretion of the Owner.

     

30. FITNESS CENTER

    If present, Residents and guests will adhere to the rules and regulations posted in the fitness center. The Fitness Center is not supervised. Resident(s) are solely responsible for their own appropriate use of equipment. Resident(s) shall carefully inspect each piece of equipment prior to Resident's use and shall refrain from using any equipment that may be functioning improperly or that may be damaged or dangerous. Resident(s) shall immediately report to BCA Management any equipment that is not functioning properly, is damaged or appears dangerous, as well any other person's use that appears to be dangerous or in violation of Rules and Policies. Resident(s) shall consult a physician before using any equipment in the Fitness Center and before participating in any aerobics or exercise class and will refrain from such use or participation unless approved by Resident's physician. Resident(s) will always keep Fitness Center locked during Resident's visit to the Fitness Center. Resident(s) will not admit any person to the Fitness Center who has not registered with the Management Office.  Resident(s) must accompany guests, and no glass, smoking, eating, alcoholic beverages, pets, or black sole shoes are permitted in the Fitness Center.

     

31. BUSINESS CENTER

    If present, Residents and guests agree to use the business center at Residents’ sole risk and according to the Rules and Regulations posted in the business center. Owner is not responsible for data, files, programs or any other information lost or damaged on Business Center computers or in the Business Center for any reason. No software may be loaded on Business Center computers without the written approval of Community Management. No inappropriate, offensive, or pornographic images or files (in the sole judgment of Owner) will be viewed or loaded onto the Business Center computers at any time. Residents will limit time on computers if others are waiting to use them. Smoking, eating, alcoholic beverages, pets, and any disturbing behavior are prohibited in the business center.

     

32. STORM POLICY/ROAD CONDITIONS/CLOSURES

    No refunds will be given for storms, road conditions, flight cancellations or other schedule changes.

     

33. TRAVEL INSURANCE

    We highly recommend you purchase travel insurance.

     

34. USE OF YOUR E-MAIL ADDRESS & PHONE NUMBER

    When you provide your e-mail address and phone number to us by making a reservation, direct inquiry or inquire through one of our property listings or social media sites, you agree to allow BCA and its property websites to add your e-mail address and phone number to our database of users and mailing list. In addition to information about your stay, you may receive one or more promotional e-mails and texts from either BCA or one of our properties. You are welcome to opt-out at any time. Click "unsubscribe" on any marketing e-mails to be removed from future e-mails. Please do not mark e-mails as spam or junk using your e-mail program as this will affect other Guests receiving important e-mails from us.

     

35. FALSIFIED RESERVATIONS

    Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental fees and the party will not be permitted to check-in or will be immediately removed from the premises.

     

36. TERMINATION

    Any of the following will be cause for termination without refund and immediate removal from the property:

    • Excessive noise
    • Rude, disrespectful, aggressive or threatening behavior toward anyone
    • Undisclosed occupants
    • Exceeding the maximum occupancy at any time
    • Illegal activities of any kind
    • Any action involving the police
    • Declined credit card or non-payment
    • Damage to home or contents identified prior to expected check-out
    • Overstaying the pre-determined check-out date and time
    • BCA, at its sole discretion, may terminate all utilities, remove the guest’s belongings and change the locks without further notice or warning for evidence of any of the Termination conditions noted above.

     

37. WRITTEN EXCEPTIONS

    Any exceptions to the above-mentioned policies must be approved by BCA, in writing and in advance.

     

38. NON-DISCRIMINATION

    Business-Class Accommodations is an NGLCC Certified LGBT-Owned Business Enterprise. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, identity verification and screening of guests/clients, terminating reservations in advance of arrival or stays while in progress due to violation of our stated Terms & Conditions, hiring and firing of staff, selection of vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

     

39. FORCE MAJEUR

    BCA will not be responsible for any failure or delay in the performance of any obligation under this Agreement to the extent that such failure or delay is caused by wars, national emergencies, natural disasters, pandemics, strikes, labor disputes, utility failures, governmental regulations, riots, adverse weather, and other similar causes not within the control of BCA.

     

40. DISPUTE RESOLUTION

    All parties agree to mandatory binding arbitration to settle all disputes. Any controversy or claim arising out of or relating to our lodging agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial [or other] Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

     

41. ACKNOWLEDGMENT OF TERMS & CONDITIONS

    By making an online reservation OR signing the Credit Card Authorization Form(s) OR providing payment OR by entering your assigned apartment or home OR by completing the Check-In Checklist, I hereby Certify that I have Read, Understand and Agree to All Terms of this Agreement prior to check-in.